Our consultants are highly exerienced in running 'real world' IT departments.

Audit

IT Department audits may have a number of different shapes: practices and controls; security; data integrity; quality management; documentation; project management; change management; availability; continuity; service level; configuration and financial management. Each approach should satisfy the business environment and objectives. Each type of audit is associated with different processes and activities to be monitored. A structured assessment of each process is the beginning of a plan to get you to where you want to be.

Common Problems		Common Symptoms
Poorly defined roles and responsibilities; poor procedure documentation.		Unsuccessful processes.
Progress measurements are not collected or previous audits are not recorded for future comparison. Business objectives are not defined.		Benefits of process improvement work are not clear.
Inflexible adoption of process; processes are refined to meet the needs of clients and the business.		Unobtainable audit standards; low team morale.
Missing sponsorship; lack of commitment from the team.		Repeated failed audits.
Failure to act on previous recommendations; missing communication of audit results.		Lack of support for the improvement project.

Process Picker	Relevant Services		Case Histories & Examples
Development Lifecycle	Development Troubleshooting		Banking - Development Troubleshooting
Project Management	Development Process		Healthcare - IT Management
Change Management	Organisational Assessment		Financial Services - Project Inception
Process Assurance	Mentoring