Our consultants are highly exerienced in running 'real world' IT departments.

Defect Management

Software defects are found during project testing stages or after the implementation of a release. Defect management is part of the capability of a system to provide a service. Its costs should be understood

Common Problems		Common Symptoms
Reduced testing or poor testing coverage		Errors and bugs
Scheduled downtime		Acceptable bugs being put live
Unscheduled downtime		Failure to perform preventative corrections



Process Picker	Relevant Services		Case Histories & Examples
Change Control	Change Management		Insurance - Project Inception
Unit Test	Audit & Assess Development Department		Insurance - Solution Design
User Test	Quality Assurance		College System Vendor
Identify Need	Business Case